The JobTimer module allows you to define a variety of escalations in a process. There are two sorts of escalations available: those for the whole process, and those for individual steps. These escalations are always associated with one or more actions, which are to be executed at a certain point in time if the process or step has not been completed. Such an action could be e-mails being sent automatically to the process owners, for example. The point in time at which an action is to take place is calculated with respect to the processing deadline.
Both the overall process and the individual steps have a processing deadline. You specify the details of both types in the JobRouter Designer (see the JobRouter Designer Workflow Manual, chapter Escalations). That's how you specify the overall process duration as well as the amount of time allowed for processing steps. Then you specify what should happen when a certain escalation point is reached in order to prevent an interruption in the process.
