Step escalations function in the same manner as process escalations. On the one hand, you specify a point in time, within which the step must be processed. On the other hand, you arrange an E-mail notification to be sent via the escalation action. In addition, you can set up actions to assign the step to a user or Job Function. The step escalation becomes the second tier after the substitution. If the substitution is not effective, you can fall back on the escalation to redirect the step (for more on substitution see the JobRouter Administration Manual).
The process escalation actions always depend on the overall process duration. Likewise, the processing deadline for a step is fundamental to all its escalation actions. You can change the processing deadline of a step dynamically within a process using a routing rule. You can define any number of rules, each containing a different processing deadline (See chapter Dynamic escalation).
